Effective Date: January 1, 2026 

Quantix, Inc. (“Quantix,”, “Quantix Health”, “we,” “us,” or “our”) provides medical billing and practice management services to healthcare providers throughout Southern California. We understand that our services involve access to sensitive patient and provider information, and we are committed to protecting that information in compliance with applicable U.S. laws and regulations, including the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations (“HIPAA”). 

This Privacy Policy explains how we collect, use, disclose, and protect information in connection with our website and our professional services. It is intended to work alongside, and not replace, any Business Associate Agreement (“BAA”) or client services agreement in place between Quantix and a healthcare provider client.

Scope of the Policy

This Privacy Policy applies to all data collected, processed, and stored by Quantix through: 

• Our website, quantixh.com, and any related platforms or online tools. 
• Our professional services, including medical billing, coding, claims submission, insurance verification, accounts receivable management, denial management and appeals, patient statements and collections, and related revenue cycle management and practice management services. 
• Communications and interactions with healthcare provider clients, prospective clients, patients of our clients, and website visitors. 

By engaging with our services or using our website, you agree to the practices described in this Privacy Policy. Where Quantix acts as a “Business Associate” (as defined under HIPAA) on behalf of a healthcare provider “Covered Entity,” the terms of the applicable BAA will govern our handling of Protected Health Information (“PHI”) and will control in the event of any conflict with this Policy.

Information We Collect

We may collect the following types of information: 

Information You or Our Clients Provide

• Personal identification information: name, email address, phone number, job title, practice or company name, mailing address. 
• Provider and practice information: National Provider Identifier (NPI), Tax ID/EIN, practice specialty, and payer enrollment details. 
• Protected Health Information (PHI): patient names, dates of birth, insurance and payer information, diagnosis and procedure codes (e.g., CPT, ICD-10, HCPCS), claims data, payment and remittance information, and other information necessary to submit and manage medical claims on behalf of our provider clients. 
• Financial information: billing records, accounts receivable data, and payment information related to our services. 

Information Automatically Collected 

• Technical data: IP addresses, browser type, operating system, device identifiers, and browsing activity on our website. 
• Cookies and similar technologies: tracking preferences and usage analytics. 

Sensitive Data

• We collect Social Security numbers, tax identification numbers, and Protected Health Information only where necessary to provide medical billing and revenue cycle management services. This information is handled in accordance with HIPAA’s Privacy, Security, and Breach Notification Rules and is subject to the safeguards described in Section 6 below.

How We Use Information

We use the information we collect to: 

• Provide medical billing, coding, claims submission, denial management, and practice management services on behalf of our healthcare provider clients. 
• Verify insurance eligibility and process claims with payers, including Medicare, Medi-Cal, and commercial insurers. 
• Fulfill contractual obligations under client services agreements and Business Associate Agreements. 
• Communicate with clients regarding claim status, billing performance, and account management. 
• Comply with HIPAA, CMS requirements, California law, and other applicable legal and regulatory obligations. 
• Improve and optimize our billing systems, processes, and service offerings. 
• Communicate updates, insights, and service offerings to current and prospective clients. 

We do not use Protected Health Information for marketing purposes except as permitted under HIPAA and with appropriate authorization.

Legal Bases for Processing Data

We process personal data under the following legal bases: 

• Consent: Where you have provided clear consent for a specific processing activity. 
• Contractual necessity: To perform under a client services agreement, Business Associate Agreement, or to provide requested services. 
• Legal obligations: To comply with HIPAA, CMS regulations, California law, or other applicable U.S. laws. 
• Legitimate interests: To operate, maintain, and improve our billing and practice management services.

Data Sharing and Disclosure

We do not sell or rent personal data or Protected Health Information. We may share information with: 

• Healthcare provider clients: The practices on whose behalf we perform billing and revenue cycle management services. 
• Payers and clearinghouses: Insurance companies, Medicare, Medi-Cal, and claims clearinghouses, as necessary to submit and process claims. 
• Service providers and subcontractors: Third-party vendors who assist in delivering our services (for example, billing software or IT support providers), who are bound by confidentiality obligations and, where they may access PHI, by a Business Associate Agreement or equivalent HIPAA-compliant agreement. 
• Legal and regulatory bodies: As required by law, including CMS, the Office of Inspector General (OIG), and California regulators, or to protect our legal rights. 

Any disclosure of PHI is made in accordance with the HIPAA Privacy Rule’s “minimum necessary” standard and the terms of the applicable Business Associate Agreement.

Data Security

We implement administrative, physical, and technical safeguards designed to comply with the HIPAA Security Rule, including: 

• Encryption of PHI in transit and at rest. 
• Access controls and role-based permissions limiting access to PHI to authorized personnel. 
• Secure, audited claims processing and billing software. 
• Employee training on HIPAA compliance and data security. 
• Regular monitoring, risk assessments, and system updates. 

Despite these efforts, no system can guarantee absolute security. In the event of a breach of unsecured PHI, Quantix will provide notification in accordance with the HIPAA Breach Notification Rule and applicable California law.

Data Retention

We retain personal data and PHI for as long as necessary to fulfill the purposes described in this Policy, to satisfy our obligations under client services agreements and Business Associate Agreements, or as required by HIPAA, CMS, and other applicable law (which may require retention periods of six years or longer for certain records). Upon expiration of the applicable retention period, data will be securely destroyed or de-identified in accordance with HIPAA requirements.

Your Privacy Rights

Healthcare provider clients may exercise rights described in their services agreement or Business Associate Agreement with Quantix. 

Patients whose information we process on behalf of a healthcare provider client should direct requests regarding access, correction, or restriction of their PHI to their healthcare provider, as Quantix acts as a Business Associate and generally does not have a direct relationship with patients. We will assist our provider clients in responding to such requests as required under HIPAA. 

Website visitors and prospective clients may have the following rights regarding personal information collected through our website: 

• Access: Request a copy of your personal data. 
• Correction: Correct inaccuracies in your personal data. 
• Deletion: Request deletion of your data, subject to our legal and contractual retention obligations. 
• Opt-out: Opt out of marketing communications. 

To exercise these rights, please contact us at hello@quantixh.com or the contact information in Section 11.

Cookies and Tracking Technologies

We use cookies on our website to: 

• Improve website functionality. 
• Analyze visitor behavior. 
• Personalize user experience. 

Cookies used on our website do not collect PHI. You can manage cookie preferences through your browser settings. 

Changes to This Policy 

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. Changes will be posted on our website, and your continued use of our services constitutes acceptance of the updated Policy.

Contact Us

For questions or concerns regarding this Privacy Policy, or to exercise your privacy rights, please contact: 

Quantix Health 

337 N Vineyard Ave, Ste 230, Ontario, CA 91764  
Email: hello@quantixh.com  
Phone: +1 (714) 695-2405